How do I find the Brazilian size on my Havaianas?

With Havaianas making their way all over the world, you might notice multiple sizes listed on your Havaianas. Our conversions and comparisons are always made using the Brazilian size as a base. The Brazilian size will always be the most prominent on your Havaianas - we've circled it so you can find it!

How do I measure my Havaianas Sandal size?

Measure diagonally from the centre of heel to the big toe. We recommend measuring the underside of the sole so your straps don't get in the way!

Why do Havaianas sandals have double sizing?

Havaianas are made with our magic Brazilian rubber formula and manufacturing process. As a result, our moulds are designed on a double sizing system and factor in a slight sizing variation from pair to pair making the product super comfortable and unique.

Our Warranty

Since 1962 Havaianas have been producing sandals made from a magic premium Brazilian rubber formula and nothing else. We stand by the quality of our products and offer a 6 month replacement warranty on all Havaianas products purchased from our online store, or from any one of our authorised retailers throughout South Africa.

How long does a pair of Havaianas last?

There is no exact answer to this because the durability of a pair of Havaianas depends on several factors, such as frequency of use, type of use, how you care for your Havaianas…among others.

Are Havaianas quality tested?

Yes! Every pair of Havaianas undergoes strict quality control tests before leaving the factory in Brazil.

How should I clean my Havaianas sandals?

1) Rinse your Havaianas in warm water
2) Brush the sole and the straps with mild soap using a soft bristle brush
3) Rinse until all the soap is removed
4) Dry with a soft cloth or leave to dry out of direct sunlight

The process above allows you to clean without damaging the product. In the case of light colours such as white, as with any shoes, we cannot guarantee that the product will completely recover the original tone, as this will depend on the use and frequency of cleaning.

Do not wash in a washing machine as it may damage the product.

How should I clean my Havaianas espadrilles?

We recommend the following procedure to clean your Havaianas Espadrille:

1) Hand wash with neutral soap and a soft cloth
2) Dry in the shade. Avoid drying in direct sunlight
3) Do not soak or wash in a washing machine as it may damage the product

The process above allows you to clean without damaging the product. In the case of light colours such as white, as with any shoes, we cannot guarantee that the product will completely recover the original tone, as this will depend on the use and frequency of cleaning.

What is your Returns Policy?

We want you to be 100% happy with your new Havaianas!

If, for any reason you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange within 30 days of purchase, provided that:

•    The item has not been worn;
•    The item is returned in its original packaging with tags attached;
•    A printed copy of the order invoice e-mail with details of the reason for return is supplied
•    The item is not a ‘Make Your Own’ product

Other things you should know

We only accept returns for products purchased online at ilove.havaianas.online.

If you purchased your Havi’s from another Havaianas Authorised Retailer in South Africa, please return to the place of purchase with your original receipt so that an exchange or refund can be organised. Keep in mind that each store will have their own return policies and these may differ from ilove.havaianas.online policy!

How do I exchange an item?

Something not right with your order?

We’ll happily accept exchanges up to 30 days after purchase.

Exchanging an item is simple - just follow these 2 easy steps!

1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mailbag. Please include a note with the reason for return on the invoice (this can be written under the order information).
2. Mail us: exchange@havaianas.online

We recommend Registered Post and saving the tracking number as Havaianas is not accountable for missing items. Don’t forget, return mail costs are the responsibility of the customer.

Once your item is returned and the item(s) have been assessed, we’ll email you a replacement code within 5 business days of receipt.

How do I return an item(s) for a refund?

Returning your item is simple – just follow these 2 easy steps!

1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mailbag. Please include a note with the reason for return on the invoice and write REFUND (this can be written under the order information).
2. Mail us: refund@havaianas.online

We recommend Registered Post and saving the tracking number as Havaianas is not accountable for missing items. Don’t forget - return mail costs are the responsibility of the customer.

Your refund will be processed within 2-5 business days following receipt and assessment of the item(s) for return. Refunds will be processed via your original method of payment. Please allow up to 5 business days for funds to appear back in your account.

What happens to my online return when it reaches Havaianas?

For Exchanges
Once your item(s) for exchange is received and assessed, we’ll email you details of your credit note code within 5 business days of receipt.

For Refunds
Your refund will be processed within 2-5 business days following receipt and assessment of the item(s) for return. Refunds will be processed via your original method of payment. Please allow up to 5 business days for funds to appear back in your account.

What if my product is faulty?

We pride ourselves on the quality, comfort and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn't changed in over 55 years.

If you believe you have a faulty product we can help you out. We offer a 6-month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorised resellers throughout South Africa. Our process to analyse faulty claims is really easy – just drop us a line via our contact form or send us an email: help@havaianas.online and we’ll take a look.

Unfortunately, we will not replace items that we reasonably believe to be worn or damaged through improper use.

Where does the Havaianas name come from?

Havaianas means “Hawaiians” in Portuguese, inspired by the namesake holiday destination which perfectly embodies the endless summer lifestyle and is so similar to the Brazilian life-style.

Where did the inspiration to create the first Havaianas style come from?

The design of Havaianas was inspired by the Japanese sandal model, known as Zori, consisting of thin rice straw sole and fabric straps. To adapt the Japanese model to the Brazilian market, Alpargatas used rubber as a raw material and the rice grain format for the texture of the insole. And so were born the famous Havaianas.

Is Havaianas a Brazilian brand?

Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.

When were Havaianas first created?

Havaianas came to life on 14th of June 1962 – the first brand to introduce "flip-flops" in Brazil. A patent for its industrial model was registered for the brand in 1964 under the title: "New insole model with fork." Today, the brand is used by people from all over the world and from all walks of life.

How many pairs of Havaianas are sold annually?

Each year, more than 210 million pairs of Havaianas are sold. That equates to 575,342 pairs a day, 23,000 pairs an hour, 399 pairs a minute and 6 pairs every second!

What are Havaianas made of?

Proudly made in Brazil since 1962, Havaianas are crafted from a top secret, premium Brazilian rubber formula - a hallmark of the Havaianas brand.

How many Havaianas styles are there?

The collections of Havaianas are annual and each collection comes with hundreds of styles. In the latest collection, over 130 styles were offered in South Africa. Havaianas also offers limited edition styles, including styles exclusive to online throughout the year.

How often is a new range launched?

Havaianas releases a new summer collection every September/November. New styles and colours are also launched throughout the year

Where are Havaianas produced?

Havaianas are produced in Brazil. One Havaianas factory is located in Campina Grande, the second most populous city in the state of Paraiba, with approximately 385,000 inhabitants, and a second factory opened in 2013 in Montes Claros, Minas Gerais.

In which countries are Havaianas sold?

Havaianas is sold in more than 100 countries around the world.

A little bit of History!

1962 – Havaianas is launched in 1962, inspired by the traditional Japanese sandal, Zori. The fabric straps and straw rice sole receive a rubber updated look, more durable and soft, and the rice texture on the sole is inspired by the original straw rice material. The name Havaianas is a reference to Hawaii, that was portrayed as the dream place of the 60’s by Hollywood.

1964 – Havaianas starts to be sold in every city of Brazil by travelling salesman. When the Havaianas Kombi Van arrives, the whole city stops to listen to the big city stories and buy their Havaianas. In 1964, almost every worker in the country has a pair of Havaianas.

1969 – Until 1969, only the traditional blue and white style existed. A production mistake resulted in green Havaianas, which ends up being released to the market. The big surprise is that it is a success and people just love it! Havaianas get inspired and start to manufacture other colours like copper, yellow and black.

1970 – The 70s were marked by the freedom and Peace & Love atmosphere. The idea of a life free from excesses puts Havaianas in fashion. In Brazil, the youth and the more politized embraced both the trend and Havaianas.

1973 – Good products are often copied. To protect the brand from falsification, Havaianas launches the slogan “Be careful with “fajutas” (copies). Legitimate, only Havaianas. They don’t deform, its straps don’t come out and they don’t smell”. The term “fajutas” is a massive hit and is introduced to the Brazilian Dictionary Aurelio, meaning fake product and bad quality.

1980 – In the 80s, Havaianas is included on the Brazilian’s life fundamental product list created by the Brazilian government. Havaianas is now as basic as the Brazilian’s everyday rice and beans.

1994 – Havaianas investigates who actually wears their products and discovers that, among anonymous and famous, everyone is wearing their thongs.

1995 – In 1995, Havaianas Floral with hibiscus flowers is launched, the first of uncountable prints to come. At the same time, other ranges such as Fit and Baby are created.

1996 – The 90s are the “Big Decade” for Havaianas. Brazilians start to “customize” their pairs, by flipping the sole upside-down to have a monocolor style. Havaianas understands the trend and creates the style “Top”. Today it’s more than 15 colours that… everyone wears.

1997 – Brazilian supermodels, singers and soccer players are in the global radar. By habit, a lot of them wears Havaianas and it shows in the pictures paparazzi take of them. The internet helps spread the trend – and the whole world starts looking for the legitimate Havaianas to wear.

1998 – “Havaianas Copa” is launched for the 1998 World Cup, with a little Brazilian flag on the strap. Even though Brazil doesn’t win the championship, with the global success of the style, Havaianas decides to rename it “Havaianas Brazil” and keep in the range – today it is one of the best sellers.

1999 – Havaianas starts flirting with the fashion world, featuring in Jean Paul Gaultier’s fashion show. After that, it takes part in several designer shows, as part of the success of Brazilian fashion in the world.

2000 – The celebrate the most expected New Years Eve of 2000, Havaianas creates the “Glow in the Dark” style.

2001 – The Havaianas Special Collection is created: the new range is designed with Swarovski crystals and fancy details, applied by hand by the famous artisans from the northwest of Brazil.

2003 – Havaianas change the concept Philippines had about thongs being made only for the beach. Today the brand means fun, fashion and causality. Havaianas is a big hit in the country.

2004 – Diamonds are eternal, so are Havaianas. In 2004 a special edition is launched with 18k gold finishing and diamonds, in a partnership with H.Stern.

2005 – Students from traditional schools in Sao Paulo, Brazil, organize a protest to have the right to wear Havaianas to school. Today, some offices call Friday “Havaianas Day,” a Brazilian version of the Casual Friday.

2006 – Havaianas Slim is created, to also offer women a more delicate option. With slimmer straps, it’s was a hit within the most exigent public and it is still a brand’s icon today.

2007 – The Taiwanese find it almost impossible to pronounce the word “Havaianas”, but this isn’t a problem when the product reaches their market. They understand it straight away and start to wear it.

2008 – Havaianas opens an office in Spain. Today the brand also has offices in Portugal, France, England, Italy and Germany.

2009 – As a way to help preserve the biodiversity of the Brazilian ocean, Havaianas partners with “ONG – Conservação Internacional”, supporting projects to protect the Abrolhos’s archipelago. 7% of the sales of the exclusive project sandals is reverted to the NGO.

2010 – The tropical climate in Brazil allows for Havaianas to be worn in all seasons. To allow them to also be worn all year in other countries, a range of espadrilles and casual sneakers with the soul of Havaianas is created. The new range, called ”Soul Collection” has the iconic Havaianas rubber soles and is launched in Europe. The success reaches Brazil the following year and today the collection has dozens of styles.

2011 – Havaianas partners with Disney for exclusive styles with characters from this magic world.

2012 – Havaianas celebrates its 50 years’ anniversary! A commemorative edition is launched and the sales are reverted to UNICEF projects.

2013 – Once more, Havaianas innovates and launches the “Flat” range. Modern, delicate and with a feminine design, they bring comfort to leisure time.

2014 – Inspired by the joy and Brazilian way to be, Havaianas launches their first clothing collection with light and casual design with vibrant colours for the summer.

2015 – The rainy days become more colourful with the Havaianas gumboots launch, made of rubber and with the fun spirit from the legitimate of Havaianas.

2016 – Havaianas, that started their history on the Brazilian foot, now gets to the head of people accross the globe. The first sunglasses collection is launched.